Turkish Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is charting a course to rank among the top 3 global airlines for digital passenger experience. Leading this ambitious digital transformation is Kerem Kızıltunç, the Chief Information Officer, who also oversees Turkish Technology, the airline’s innovation hub. The airline has a thorough strategy that includes fintech, Artificial Intelligence (AI), biometrics, and an all-encompassing digital experience for passengers.

As a recognised ‘2025 APEX World Class Airline’, Turkish Airlines is committed to continuous innovation. The airline turns 100 in 2033 and its centennial vision includes delivering a personalised digital experience at every touchpoint. A key focus on this journey for Turkish Airlines is building resilience into its 24/7 operation to support the growth and transformation of the airline, as well as its low-cost carrier AJet, with a different tech approach being taken for the new airline brand. Turkish Airlines’ digital strategy is focused on building operational resilience and enhancing customer experience. This is exemplified by the launch of TK Wallet, a feature within the airline’s app and website that simplifies payment and refund processes for Miles&Smiles loyalty members.

Turkish Technology, the airline’s IT subsidiary, is crucial in this transformation. With more than 1,500 employees, this company focuses on providing advanced IT services, leading research and development in AI, analytics, fintech, and cybersecurity.

The airline also acknowledges the potential of robotics and automation in tasks such as baggage handling and aircraft turnarounds, highlighting the importance of automation working alongside, rather than replacing, human interaction.

In addition to his position as Chief Information Officer at Turkish Airlines, Kerem Kiziltunc is Chair of IATA’s Digital Transformation Advisory Council. Alongside delivering the vision to be one of the top 3 digital airlines in the world, he is therefore also recognised on the FTE Airline Digital Transformation Power List EMEA 2024 for his strong leadership role within the industry.