HOUSTON (KTRK) – A high end heist from a luxury high rise building. It happened at a building near the skyline district, and the victims say they were targeted when they were out of town.

For the casual visitors, it isn’t easy to access their floor, much less their front door. They live in the Brava, a 47-floor high rise in the heart of Downtown Houston, 45 floors up.

Rachel and Tristan Thompson thought their home would be secure

“For me and for my family, safety is key,” said Tristan.

It’s what sold the parents on the luxury high rise building.

“They were like, ‘Tristan, there’s no safer place than this,'” Tristan Thompson recalled the selling point.

Now the parents are not so sure.

“It makes you think of your surroundings, and you should not have to do that because you’re home,” Rachel Thompson said.

In late November, while they were out of town, someone pried open their front door and stole thousands of dollars worth of Christmas gifts from under the tree, as well as designer shoes, bags, and clothing and jewelry.

The burglary left their closet shelves bare.

The crooks took an Xbox and irreplaceable and sentimental items like jewelry left to Rachel by her late mother. Tristan’s conference championship ring from his playing days at the University of North Texas and his Hall of Fame ring when he was inducted there were also taken.

A friend went to assess the loss for them.

“It was just really hard to take that tour with her. That somebody went Christmas shopping in our house,” Tristan Thompson said.

Their building is not easily accessible. A concierge manages visitor access and residents must have a key fob for the elevator to stop on a floor. The couple says a maintenance person was in their home the morning of the break-in, which leads them to one conclusion.

“My gut tells me it was clearly an inside job,” Tristan Thompson said.

Houston Police records show six burglaries in the building since last August.

A spokesperson for Hines, the company that manages the property, said, “The safety of our residents will continue to remain our highest priority, and we are pleased to report that there have been no further incidents; however, as this is still an open legal matter, we cannot comment further at this time.”

The statement did not address the couple’s security concerns, and so they continue to question their safety.

“What are you doing to make the residents feel safe?” Rachel Thompson asked. “Who do we trust?”