Qatar Airways successfully launched its first-ever flight equipped with Starlink high-speed internet, signaling a major advancement in passenger experience.

Qatar Airways set a new industry benchmark with the launch of its first-ever flight equipped with SpaceX’s Starlink satellite internet service, transforming the in-flight connectivity experience for passengers. Flight QR1, which departed from Doha to London Heathrow, made history by offering free, high-speed Wi-Fi to all passengers. The service, boasting download speeds of up to 215 Mbps, allowed passengers to stream high-definition content, participate in video calls, and enjoy online gaming—all at cruising altitude, gate to gate.  APEX enjoyed an exclusive inflight interview in honor of the launch.

“This milestone, paired with our commitment to rapidly roll out Starlink across our entire modern fleet, demonstrates our relentless pursuit of offering passengers an in-flight experience that transcends the constraints of traditional air travel,” said Qatar Airways Group Chief Executive Officer Engr. Badr Mohammed Al-Meer.

Qatar Airways became the first airline in the Middle East and North Africa (MENA) region to offer Starlink connectivity and the first in the world to introduce this next-generation internet on a Boeing widebody 777. The airline’s passengers now have the ability to stream content, communicate in real-time, and enjoy a level of connectivity previously unheard of in the skies.

Transforming In-Flight Experience
In an exclusive in-flight conversation during the Starlink-equipped flight, Qatar Airways Senior Vice President of Product Development and Design Xia Cai shared her excitement about the revolutionary Wi-Fi service in a one-on-one interview with APEX Group CEO Dr. Joe Leader. Speaking live from the flight, Xia Cai described how the integration of Starlink has already transformed the passenger experience.

“The flight out from Doha has been incredible,” Xia Cai said. “We had media on board, passengers enjoying the experience, and I was able to connect with 20 to 30 members of my team. The Wi-Fi is better than what I have in the office, and being able to stay connected with family, friends, and colleagues has made the flight feel faster and more enjoyable.”

A Quiet Revolution in In-Flight Communication
Dr. Joe Leader, noting the clear audio quality of their conversation despite Xia Cai speaking from her Qsuite at 35,000 feet, highlighted how this technology enables passengers to communicate without disturbing others on board. “It is wonderful to see that you are able to conduct this conversation at a low voice level,” Leader remarked.

Xia Cai added that passengers would likely use the technology responsibly. “It is no different from having a conversation with a loved one on the aircraft. If passengers are mindful and use headsets, the background noise makes it almost unnoticeable.”

Unparalleled Connectivity with No Lag
When asked about the performance of Starlink so far, Xia Cai emphasized the system’s reliability and speed, noting that there had been no lag during her conversation with Dr. Leader. “It is almost better than my office internet,” she remarked, underscoring the seamless performance of the Wi-Fi.

This sentiment was echoed by Leader, who noted that many travelers are already claiming Starlink delivers faster speeds than their home internet connections.

Rapid Implementation Across Qatar Airways’ Fleet
Qatar Airways’ inaugural Starlink flight took place on a refurbished Boeing 777, and the airline is moving quickly to expand the service. Xia Cai shared that the process of installing Starlink was completed in just three weeks, and Qatar Airways plans to equip 12 Boeing 777-300s by the end of 2024. The system will be rolled out across the entire Boeing 777 fleet in 2025, with Airbus A350 aircraft scheduled to be equipped starting in the summer of 2025.

Qatar Airways is among the first airlines in the world to bring Starlink connectivity on board, a move that reflects the airline’s commitment to maintaining its position as a leader in passenger experience innovation.

Looking Forward to APEX Global EXPO
Xia Cai concluded her in-flight conversation by expressing her excitement for the upcoming APEX/IFSA Global EXPO with Future Travel Experience in Los Angeles. “I am really looking forward to supporting APEX and being there next week,” she said. Dr. Leader thanked Xia Cai for sharing her in-flight Starlink experience and wished her a safe journey back to Doha.